manage zendesk support tickets directly from your Gmail.
Power up your inbox zendesk support for Gmail makes it beautifully simple for support teams to manage tickets directly from your inbox by putting the most important zendesk support features front and center.
Getting started is as simple as signing into your zendesk support account, and then replying to a ticket in your gmail inbox!
No extra tabs, no context switching, so you can get back to what matters, faster.
You can use the extension for any of the following tasks: - See the current assignee, type, priority, and status of a ticket.
- assign tickets to your agents - Change the ticket type - Change the ticket priority - Specify if your reply is public or private - Change the status of the ticket when sending the reply NOTE: A Zendesk Support account is required in order to use this extension.
What is zendesk zendesk is the leader in cloud-based customer service software and is the fastest and easiest way to provide great customer support for companies large and small.
Our powerful, yet simple customer service software includes a full spectrum of features from all aspects of ticket management and support for multiple channels, including email, web, phone, community forums, knowledge base, chat, social media and more.
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