datto autotask enhancements.
Datto Autotask Enhancements:
This plugin is intended for us by datto autotask psa end-users.
These enhancements will improve your productivity using datto autotask psa.
NOTICE: Check the options page to configure your autotask subdomain/tenant url. The app will attempt to determine this automatically the first time it is installed.
1) ticket lookup from the browser address bar.
Click inside the Browser address bar and type at then press <tab>. This will prompt for the ticket #. Type or paste the ticket # and press <enter>.
NOTE: Make sure to disable your pop-up blocker for autotask.net. This is the main reason tickets do not open.
2) Copy/paste ticket number & Title along with URL with one click.
See image below for the new copy/past functionality. This will generate a friendly looking link.
NOTE: We use "Client" instead of "Customer" in our set up. Reach out to us if this does not work for you, and provide us how you describe your client/customers.
Please reach out to us with any questions/comments/issues/suggestions. We are actively working on a few more improvements to the platform.
Recent changes: Adjusted permissions to allow extension to work for all *.autotask.net hostnames. Set user's subdomain automatically to the first subdomain under autotask.net encountered that is not "www". added options page to manually set the user's autotask.net subdomain where required.
latest update includes the following;
- Fixed typo on Options page.
- fixed hardcoded tenant that was missed before causing link copy to fail for other .autotask.net subdomains.
- improved error handling during ticket link copy functionality.
You can Follow the below Step By Step procedure to install the Datto AutoTask Enhancements Chrome Extension to your Chrome Web browser.
It is the Datto AutoTask Enhancements Chrome extension download link you can download and install Chrome Browser.
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