gUnify Zendesk Connector AI Chrome Extension

A cloud-based solution for Zendesk users who's hosted voip provider runs on the BroadWorks platform..
The gunify zendesk connector ai is a cloud-based solution for zendesk users whose hosted voip provider runs on the BroadWorks platform. The application automatically creates cases, logs all incoming and outgoing call data, captures the user's call notes, and records this information in Zendesk..

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Note: You must have a confirmation code to use the features of this extension. Confirmation Codes can be obtained from your voip service provider running on the BroadWorks platform.

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The extension allows users to click-to-dial any number appearing in a google chrome browser and connects the call through their VoIP service provider.

- Click to Call

Click-to-dial any number appearing in a Google Chrome browser and connect the call through the VoIP service provider.

- Automated Call Logging

Automatically log all incoming and outgoing calls from VoIP service provider to Salesforce when the caller id or clicked number is matched to either a Salesforce contact or lead.

- Incoming/Outbound Screen Pop

Incoming screen pop with answer or decline and send to voicemail options. Call in progress screen pop with end call or open call log window options. missed call screen pop with call back or call back and open call log window options.

- quick add cases and People to Zendesk

Unrecognized numbers can be added to new or existing cases from the call log window.

- Call Tagging and Note Taking

Easy to use call tagging and note taking for all inbound/outbound calls, recorded in zendesk case comments.

For more information:

https://businesssupport.vonage.com/articles/Answer/gUnify-Zendesk-Connector

How to install gUnify Zendesk Connector AI chrome extension in chrome Browser

You can Follow the below Step By Step procedure to install the gUnify Zendesk Connector AI Chrome Extension to your Chrome Web browser.

• Step 1: Go to the Chrome webstore https://chrome.google.com/webstore or download the extension gUnify Zendesk Connector AI Chrome Extension Download from https://pluginsaddonsextensions.com
• Step 2: Now search for the gUnify Zendesk Connector AI in Chrome Webstore Search and click on the search button.
• Step 3: click on the gUnify Zendesk Connector AI Chrome Extension Link
• Step 4: in the next page click on the Add to Chrome button to Download and Install the gUnify Zendesk Connector AI extension for your Chrome Web browser .