Gmail-based customer service solution | Hiver Chrome Extension

Hiver is a Gmail-centric customer service solution that helps teams collaborate on shared inboxes like services@, orders@, support@.
Hiver is the world’s first helpdesk built for Google Workspace. We help teams deliver fast and empathetic customer service, right from the tool they are already familiar with - Gmail.

This means they can assign, track, and collaborate on customer emails, as well as run the most advanced analytics and automations from the Gmail interface, without sacrificing any time on learning new software or switching tabs.

hiver helps over 1500 companies - ranging from new-age unicorns to traditional enterprises - deliver a better experience to their customers. companies like canva, Lonely Planet, Flexport, Pluralsight, oxford business group, and Upwork, among others, are powered by Hiver.

Hiver has all the powerful features of a helpdesk, yet the simplicity of Gmail. Here are a few:

KEY FEATURES

Collision Alerts - Get alerted when someone is responding to an email. Avoid duplicate and conflicting responses.

Email Tags - Email tags for shared inboxes help you organize your emails by categories.

Auto Assignment - automatically assign emails to your team in a Round-Robin manner for faster responses.

Email Templates - save canned responses as templates. Share them with your team.

SLA & business hours - Set the right expectation for your team. Never drop the ball on customer queries.

Analytics - Track all your key customer service metrics. Identify areas of improvement and fix them.

customer surveys (CSAT) - measure customer satisfaction by sending a short survey at the end of emails.

TOP REASONS WHY YOU'LL LOVE HIVER:

deliver brilliant customer service right from Gmail. Get started in minutes

Most secure customer service solution. Hiver does not store your emails.

No tickets, no weirdly formatted emails. Have real human-to-human conversations.

How to install Gmail-based customer service solution | Hiver chrome extension in chrome Browser

You can Follow the below Step By Step procedure to install the Gmail-based customer service solution | Hiver Chrome Extension to your Chrome Web browser.

• Step 1: Go to the Chrome webstore https://chrome.google.com/webstore or download the extension Gmail-based customer service solution | Hiver Chrome Extension Download from https://pluginsaddonsextensions.com
• Step 2: Now search for the Gmail-based customer service solution | Hiver in Chrome Webstore Search and click on the search button.
• Step 3: click on the Gmail-based customer service solution | Hiver Chrome Extension Link
• Step 4: in the next page click on the Add to Chrome button to Download and Install the Gmail-based customer service solution | Hiver extension for your Chrome Web browser .