8x8 callstats monitoring for Genesys Chrome Extension

A chrome extension solution for monitoring Genesys from 8x8 callstats.io..
BY INSTALLING THIS EXTENSION, YOU AGREE TO THE 8x8 TERMS OF USE AND PRIVACY POLICY.

INSTALLATION INSTRUCTIONS

1. Install the callstats.io Monitoring for genesys chrome extension using the google admin console. (The extension uses managed storage so can be used only with managed browsers)

2. Obtain the appID and appSecret from callstats.io dashboard.

3. Set the policy for extensions, use the following format for JSON

{

"app_id": {

"Value": // app ID value, Integer

},

"app_secret": {

"Value": "app_secret" // app secret value of type string

},

"app_version": {

"Value": "1.0.0" // app version value of type string

}

}

After the callstats.io Monitoring for Genesys extension is installed, your browser will forward webrtc call metrics to callstats.io. If no policy for extension is set, the extension will not send data to callstats.io. To stop sending webrtc metrics to callstats.io, you must either disable or remove the extension by adjusting the settings on the chrome extension settings page.

The callstats.io Monitoring and Analytics service enables Genesys pure cloud contact center managers to optimize voice call quality. It continuously monitors active calls on Genesys, detects communications impairments and provides critical insights to help quickly resolve them. contact centers benefit by reducing agent downtime, increasing productivity and improving customer experiences.

callstats.io collects up to 500 metrics from genesys endpoints every few seconds to create a comprehensive view of each call in real-time. It features artificial intelligence that automatically detects trouble, eliminating costly manual data analysis and accelerating time-to-resolution. callstats.io can help diagnose a wide range of problems, including network performance constraints, cloud infrastructure problems, endpoint misconfiguration, signaling and media incompatibilities.

How to install 8x8 callstats monitoring for Genesys chrome extension in chrome Browser

You can Follow the below Step By Step procedure to install the 8x8 callstats monitoring for Genesys Chrome Extension to your Chrome Web browser.

• Step 1: Go to the Chrome webstore https://chrome.google.com/webstore or download the extension 8x8 callstats monitoring for Genesys Chrome Extension Download from https://pluginsaddonsextensions.com
• Step 2: Now search for the 8x8 callstats monitoring for Genesys in Chrome Webstore Search and click on the search button.
• Step 3: click on the 8x8 callstats monitoring for Genesys Chrome Extension Link
• Step 4: in the next page click on the Add to Chrome button to Download and Install the 8x8 callstats monitoring for Genesys extension for your Chrome Web browser .